Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Non-returnable items:

Plant Nutrients
Used items
Special Orders – non stocked items ordered in especially by the shop (See below)

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Cancelled Orders

From time to time there may an occasion where an order has to be cancelled. A supplier may be out of stock or has some transport issues etc.

Full refunds will be given in this case if a product ordered cannot be sent.

Some orders may be subject to a cancellation fee for instance:

If using Clearpay, Pay Pal Or Credit Or Debit Cards as means of payment and if you cancel the order once placed.

You will be advised on this if the need arises.

Damaged Items

Time limit for reporting damaged in transit goods is 4 Hours from tracked arrival.

Please inspect all deliveries asap to make sure they are correct and un damaged.

Claims after this period will not be accepted.

Exchanges

We only replace items if they are defective or damaged. Send a mail to info@indoorgrowstore.co.uk with photos if required.

Faulty Goods Returns

All products sold will have to be tested by the manufacturer before they can be deemed faulty – carriage returns cost will be refunded once item is confirmed as faulty although some manufacturers do not refund return carriage costs. If the product is working as intended and no fault is found, the carriage charge for the return will not be refunded and an additional resending out charge will apply. When purchasing electrical items please keep all original packaging for the period of the guarantee.

Incorrect Items Ordered

If you have ordered the incorrect item for your needs (as in you ordered incorrectly rather than we sent the wrong item) please contact by email as specially ordered (as in non stocked items by the shop) items cannot be returned. You will be advised of this if the need arises.

For example if you have ordered a special order item that I have to order in to send you.

Another example is that if you have ordered soft water nutrients for a hard water area or an incorrect lamp for a fixture.

If its not the fault of the shop then items cannot be returned.

Usual stocked items ordered that are incorrect can be returned but at your cost.

Please make sure what you are ordering is the right item for your needs first.

Any doubts please ask.

Shipping returns

To return your product, you should contact shop for more info first.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Non fault returns for orders placed using Clearpay will be subject to a 20% restocking fee.

Non fault returns for orders placed using Paypal or Stripe (cards) will be subject to a 15% restocking fee.

Specially ordered items (that I have to order in) are non returnable.

All Nutrients are non returnable.

ALL SERIAL NUMBERS ARE RECORDED AGAINST THE ORDER PRIOR TO SENDING.

PACKAGING BOX NUMBERS & INTERNAL SERIAL NUMBERS MUST MATCH THE RECORDS OR THE RETURN WILL BE REJECTED.

YOU WILL THEN HAVE TO PAY AGAIN TO HAVE THE INCORRECT ITEM/S RETURNED BACK TO YOU.